Chapter 06 · Partnerships
Partnering with Loqbox enables Monevo to give its applicants a next step when declined for credit.
At a glance:
Live since:
2022
Sign-ups:
almost 100,000 Loqbox members via Monevo
Integration:
A single API call at the point of decline
Reach:
Monevo’s panel of 150+ lenders
When none of Monevo’s 150+ lenders can make an offer, an applicant’s journey used to end at the decline screen. Since 2022, Monevo has directed appropriate applicants to Loqbox instead, and almost 100,000 people have joined this way. Across the wider Loqbox membership, the outcomes are encouraging: in a survey of members who had used Loqbox for at least six months, 2 in 3 (67%) felt more positive about their finances.1
For millions of people in the UK, being declined for credit can feel like the end of the road. Credit marketplaces see this every day: an applicant is matched against a panel of lenders, nothing comes back, and the journey stops. The applicant leaves with no help, and the marketplace loses any future relationship with them.
Monevo, one of the UK’s leading credit marketplaces, wanted a better answer for these applicants: something genuinely useful that could help them improve their position, rather than another credit product they were unlikely to be accepted for.
Monevo integrated Loqbox with a single API call at the point of decline. When no lender returns an offer, the applicant is directed to Loqbox instead of a dead end.
Loqbox is an affordable subscription that helps members build positive financial habits and can help strengthen their credit profile over time, so they may return to the credit market better prepared and with more options.
For members:
2 in 3 (67%) felt more positive about their finances
37% accessed a new line of credit since starting Loqbox2
“I have found it really hard to save money and to build my credit rating but with Loqbox it’s made it so much easier and by the end of the year if I want to continue then I can. The account was really easy to open and you pay what you can afford. You can’t touch it for a year or you can put it back in and carry on for another year.”
— Sarah, Loqbox member via Monevo for 6+ months
For Monevo:
A solution for declined applicants who previously had no alternative
A continued relationship with people who may return better prepared to borrow through Monevo’s lender panel.
“Loqbox has been a valued partner for many years, standing out from the competition with an innovative approach, great customer service and a compelling product. The partnership has enhanced our product portfolio, helped more customers get on track to becoming creditworthy, and contributed to more positive customer outcomes.”
— Tim Semenic, Head of Lender Relationships, Monevo
1 Loqbox member survey (2025). Base: members who joined via Monevo (n=1205)
2 Loqbox member survey (2025). Base: members who joined via Monevo (n=1205)
The Loqbox and Monevo partnership shows what’s possible when a decline becomes a starting point. Monevo brings reach across 150+ lenders; Loqbox brings a product designed to help people build financial resilience. Together, they’ve created a journey that supports members’ financial confidence and could widen their future borrowing choices.
Loqbox believes a decline shouldn’t be the end of a relationship. Handled well, it can be the start of one, for the member and for the partner. Every member who strengthens their credit profile with Loqbox may be better placed to reach their goals, and is a potential future customer for Monevo’s lending partners.
The FCA Consumer Duty requires firms to act to deliver good outcomes for retail customers and to avoid causing foreseeable harm. An onward referral does not, by itself, demonstrate this, but providing suitable support after a decline can form part of a wider approach to helping consumers understand their position and take constructive next steps.
Integrating with Loqbox gives partners:
a more supportive conclusion to the decline journey;
measurable information about subsequent member outcomes; and
an opportunity to maintain a relationship with consumers as their circumstances develop.
Chapter 01
Chapter 02
Chapter 03
Chapter 04
Chapter 05
Chapter 06
Loqbox Impact Report 2026
…or talk to us about partnering.
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