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Feature regulatory status
If you have any questions, please speak with our member support team who are happy to help.
Full Loqbox membership
Regulatory status: this is not a regulated product or service.
If you have a complaint about Full Loqbox Membership, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
If you have a complaint about Full Loqbox Membership, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
Lite Loqbox membership
Regulatory status: this is not a regulated product or service.
If you have a complaint about Lite Loqbox Membership, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
If you have a complaint about Lite Loqbox Membership, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
Loqbox Save
Regulatory status: this is not a regulated credit product. Credit is provided by DDC Financial Solutions Limited t/a Loqbox Finance and is provided under exemptions in the Regulated Activities Order.
If you have a complaint about Loqbox Save, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
If you have a complaint about Loqbox Save, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
Loqbox Grow
Regulatory status: this is not a regulated credit product. Credit is provided by DDC Financial Solutions Limited t/a Loqbox Finance and is provided under exemptions in the Regulated Activities Order.
If you have a complaint about Loqbox Grow, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
If you have a complaint about Loqbox Grow, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
Loqbox Rent
Regulatory status: this is not a regulated product or service.
If you have a complaint about Loqbox Rent, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
If you have a complaint about Loqbox Rent, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
Loqbox Coach
Regulatory status: this is not a regulated product or service. Loqbox Coach provides guidance and does not provide financial advice.
If you have a complaint about Loqbox Coach, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
If you have a complaint about Loqbox Coach, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.
Loqbox Protect
Regulatory status: this service is provided by our partner, Eleos Life Limited (FRN: 998550) (“Eleos”). Eleos is authorised and regulated by the Financial Conduct Authority. Loqbox does not select or finalise the insurance contract, explain policy terms or communicate with the insurer. Eleos is responsible for providing you with key information about your policy, displaying policy quotations and arranging for you to enter into a contract of insurance with the underwriter.
If you have a complaint about Loqbox’s involvement with Loqbox Income, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.If you have a complaint about Eleos, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Please contact Eleos directly to confirm this.
If you have a complaint about Loqbox’s involvement with Loqbox Income, you do not have the right to refer your complaint to the Financial Ombudsman Service (FOS). This is because an unregulated product or service does not fall within FOS jurisdiction.If you have a complaint about Eleos, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Please contact Eleos directly to confirm this.
Loqbox Credit
Regulatory status: this is a regulated product, which uses our credit broking permissions.
If you have a complaint about Loqbox Credit you may have the right to refer your complaint to the Financial Ombudsman Service.
If you have a complaint about Loqbox Credit you may have the right to refer your complaint to the Financial Ombudsman Service.
Loqbox Score
Regulatory status: this is a regulated product which uses our Providing Credit Information Services permission.
If you have a complaint about Loqbox Score you may have the right to refer your complaint to the Financial Ombudsman Service.
If you have a complaint about Loqbox Score you may have the right to refer your complaint to the Financial Ombudsman Service.
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