Chapter 02 · Member journeys
From stronger credit profiles to longer term goals
For many Loqbox members, improving their credit profile is not an end in itself. It is a step towards a larger goal, such as buying a home. Among the active Loqbox member base, 18% identified home ownership as a goal.1
Preparing to apply for a mortgage requires progress across several areas. A prospective borrower may need to build a deposit, demonstrate consistent financial behaviour and establish a credit history that gives lenders sufficient information to assess their application.
1 Survey question asked during signup. Based on the response “Buy a house” to the question “Why is healthy credit important to you? Because I want to… ” Responses include anyone who answered this question during signup between 01 Jan 2026 - 24 July 2026. (n=275,179 responses)
“Getting a mortgage is my next goal. I opened Moneybox in January and dropped £4,000 into it towards a house deposit!”
— Daisy, Impact Report Contributor (Internal Case Study, 2026)
18%
of active Loqbox members identified home ownership as a goal
Survey question asked during signup¹
Loqbox can support this preparation by helping members establish a regular payment history, develop a savings habit and strengthen their credit profile. While these steps cannot guarantee mortgage eligibility, they can help members build some of the foundations lenders may consider when assessing an application.
Among thin file and new to credit Loqbox members, the proportion with a mortgage account recorded on their credit file more than doubled, from below 1% to approximately 2.3% over 24 months, while the matched control group showed only a 20% increase over the same period.
The proportions remain relatively small, as would be expected among people with limited credit histories. However, the increase indicates that some members moved from having little or no recorded experience of credit to holding one of the most significant mainstream financial products.
Mainstream is defined as not having a thin file and not having an adverse credit history.
9% to 12%
Among members who began with mainstream credit profiles, the proportion with a mortgage account recorded increased from approximately 9% to 12% over 24 months.
Credit file data cannot establish that Loqbox caused an individual to secure a mortgage, nor does it show whether every mortgage was affordable or appropriate. It does, however, demonstrate that increased mortgage account holding occurred alongside improvements in members’ credit profiles.
Together, these findings suggest that Loqbox can play a supporting role as members build towards longer term goals, including home ownership.
Chapter 01
Chapter 02
Chapter 03
Chapter 04
Chapter 05
Chapter 06
Loqbox Impact Report 2026
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