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Chapter 02 · Member journeys

Life after debt: rebuilding after financial difficulty

In our March 2026 survey, 19% of responding members said they had experienced financial hardship or difficulties and were looking to get back on track.1

According to the Specialist Lending Study from Pepper Money in 2026, over 16 million UK adults have experienced adverse credit. Rather than being identifiable by demographics, this audience is instead defined by the type of adverse credit on their file, such as:

A history of missed or late payments

Debt arrangements

County court judgments (CCJs)2

Behind these markers are a wide range of circumstances, from unexpected life events and periods of poor mental health to unsustainable borrowing and limited financial knowledge.

For these members, Loqbox can act as a stepping stone back into the financial system as they move on from financial difficulty. Loqbox can support members as they rebuild their financial position and work towards accessing appropriate products again.

19%

of responding members said they had experienced financial hardship or difficulties and were looking to get back on track

Our March 2026 survey

16 million

UK adults have experienced adverse credit

According to the Specialist Lending Study from Pepper Money in 2026

1 Loqbox member survey (2026). Base: members with a tenure between 14 days and 1 year (n=1,300).
2 Pepper Money (2026) Specialist Lending Study.

“

I had finished an IVA and wanted to rebuild my credit score. I’ve been with Loqbox for 6 months and already I’ve had a little bump.

Internal Loqbox Member Survey Respondent

March 2026

The long road back from financial difficulty

Participants who had experienced serious financial difficulty often accepted responsibility for their decisions. At the same time, many felt that rebuilding was considerably harder and slower than getting into difficulty. They described feeling “stuck” in a “trap”, “hole” or “limbo”, with past problems continuing to shape the financial options available to them.

When respondents to our March 2026 survey were asked whether they considered the financial system fair, 43% said it was unfair, 29% said it was fair and 28% expressed no opinion or a mixed view. A common concern across all groups was that the system judges people on a narrow view of financial behaviour: it heavily punishes debt and past mistakes, takes a long time to rebuild, and ignores positive and consistent demonstrations of responsibility, such as paying rent and bills on time.

“I think it is very useful in some cases and extremely unforgiving if you have a life changing event. I think Loqbox makes a huge difference and is a life boat for those who otherwise struggle to build up their credit score.”

— Internal Loqbox Member Survey Respondent, March 2026

For some participants, entering a formal debt solution meant losing access to credit altogether. While this could prevent further borrowing, it also required them to relearn how to manage without credit as a safety net and made it more difficult to put money aside for unexpected costs.

“Having nothing, going from one week having some form of credit to all of a sudden having no form of credit, and learning how to manage my money again was really difficult, really, really hard… If you have an emergency, or you want to go on holiday, with a debt management plan it’s quite difficult to save for any of those things, because they take out your rent, your bills, your food money, and then whatever’s left goes into your debt management plan.”

— Lee, Impact Report Contributor (Internal Case Study, 2026)

Credit profiles strengthened over 24 months

Among Loqbox members with a history of adverse credit, the average credit score increased by approximately 37 points over 24 months. Approximately 24% of members in this cohort also moved out of sub-prime or near prime credit score bands during the observation period.

These changes indicate a broader pattern of credit rehabilitation: members were not only improving their average scores, but also moving into credit score bands associated with a lower assessed level of risk.

Signs of improving repayment performance

Access to credit widened over the period — with the average credit limit increasing 20% over two years — while average credit card balances were broadly flat (around £700) for members rebuilding after adverse credit.

Among members rebuilding after adverse credit, the rate of accounts two or more payments behind fell between months 12 and 18 by 15%.

Lee’s story

From a debt spiral to confidence about the future

Lee is 49 and lives in London with his long-term partner. He grew up in a family where debt was a normal part of everyday life, shaping his own relationship with borrowing.

During a period of depression, Lee began spending to make himself feel better. His borrowing eventually grew to between 10 and 12 loans and credit card accounts, with almost half of his monthly repayments going towards interest.

“I had multiple loans, credit cards and lines of credit open, didn’t know where to turn and was using one to pay off another. I was just trapped in this debt spiral that I just couldn’t get out of.”

Lee entered a Debt Management Plan and had to learn to manage without credit. He also experienced shame about being in financial difficulty while in his forties and earning a good salary. With support from his partner, he followed a strict budget, changed his financial habits and steadily reduced his outstanding balances.

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Loqbox Impact Report 2026

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