Chapter 06 · Partnerships
The scale and complexity of financial exclusion mean that no single organisation can address it alone.
Loqbox works as a financial inclusion partner to lenders, marketplaces, debt-support organisations, charities and consumer brands, helping people strengthen their financial position and move towards better outcomes.
Research commissioned by TotallyMoney, and conducted by PwC, in 2022 estimated that 20.2 million UK adults, around one in three, were financially underserved. These consumers were considered likely to experience difficulty accessing mainstream credit because of factors including a thin credit file, minor adverse credit history, or low or volatile income. The group was typically younger, earned less and had lower savings than consumers who were not underserved.1
This is not a single, uniform audience. It includes people entering the credit system for the first time, rebuilding after financial difficulty, earning through non-traditional employment or preparing to apply for an important financial product. It also includes people who lack confidence, feel uncomfortable discussing money or do not know where to find trustworthy information and support.
Loqbox partnerships respond to these needs in different ways. Some provide a practical route forward when an appropriate financial product is not currently available. Others improve financial understanding, challenge misconceptions and bring difficult money conversations into settings where people feel able to engage with them.
Partnerships can support people at several points in their financial journey:
At the point of decline:
marketplaces and aggregators can provide an appropriate onward route for consumers who cannot currently be matched with a lender.
While eligibility is being built:
Loqbox can sit alongside product-comparison journeys, helping consumers work towards stronger future applications.
After financial difficulty:
lenders and debt-sector organisations can support people rebuilding their financial profile after an IVA, debt management plan or other period of adverse credit.
Through financial education:
partners can help consumers understand how credit works and which actions may strengthen, or damage, their financial position.
By opening up difficult conversations:
charities and consumer brands can help challenge financial misconceptions, reduce shame and make subjects such as debt, credit and financial wellbeing easier to discuss.
When members are ready to return:
a stronger financial track record can improve someone’s prospects of accessing appropriate products, subject to lenders’ eligibility and affordability assessments. Loqbox can reconnect members with partner platforms when the time is right.
The objective is not to turn every declined applicant into a borrower as quickly as possible. It is to give more people the knowledge, confidence and practical tools to strengthen their financial position—and improve their prospects of accessing suitable products and support when they need them.
Chapter 01
Chapter 02
Chapter 03
Chapter 04
Chapter 05
Chapter 06
Loqbox Impact Report 2026
…or talk to us about partnering.
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