New to Loqbox? If you have questions, you’re in the right place.
If you’re already a member, visit our help page to find the answers you need.
At Loqbox, our mission is to give everyone access to a richer life. We're all about empowering people to take control of their financial well-being and do a little bit better every day, whether it's building their credit score, growing their savings, or gaining a deeper understanding of how it all works.
To help you get started on this amazing journey, we offer two types of membership:
Lite Membership: The Lite membership is free and comes with fantastic benefits! It includes access to Loqbox Save and Loqbox Coach, as well as a wealth of valuable tips on how to enhance your financial well-being. You'll be amazed at the insights and tools available to you. Curious to learn more? Check out all the exciting details about what's included in a Lite membership here!
Full Membership: For those who want to make the most out of their Loqbox journey, we offer the Full membership option. With this option, you'll have access to all our credit-building tools, including Loqbox Save, Loqbox Rent, Loqbox Grow, and Loqbox Coach. Plus, you'll enjoy priority support and a host of other incredible benefits designed to boost your financial success. Ready to discover everything that comes with a Full membership? We've got all the details right here!
And guess what? Our commitment to you doesn't stop there! We're constantly innovating and creating exciting new ways to help our members reach their financial goals. Your dreams matter to us, and we're here to support you every step of the way.
So, why wait? Let's embark on this incredible journey together. Find out more about how Loqbox can help you transform your financial future today. The road to a richer life awaits you!
Joining Loqbox could be your first step on your journey to a richer life. Our main goal is to empower you to achieve all your financial aspirations with confidence and support so you can enjoy a happier, healthier relationship with money.
As a member of Loqbox, you'll have access to the fantastic tools we’ve crafted to help reach your financial goals. Whether you're focused on rebuilding your credit rating, saving up for that dream car, or owning your very own home, we've got your back every step of the way.
Together, let's make your dreams a reality and celebrate your financial success along the way!
Of course, it’s easy! Here's how Loqbox Save works to help you achieve your financial goals:
First things first, you get to decide how much you can comfortably save each month, starting from as little as £20 up to £200. Whatever amount you choose, we'll use it to calculate your annual savings goal. For example, if you decide to save £20 per month, that adds up to a fantastic £240 over the year!
Next, we'll work our magic by locking away a 0% APR loan for that precise amount in your Loqbox Save. It's just like having a digital piggy bank!
Throughout the year, you'll make monthly payments of £20 to pay back the loan instalments to Loqbox. This is where the magic happens! Every month, we'll report these payments to the three main credit reference agencies: Equifax, Experian, and TransUnion.
And guess what? This is the secret sauce to boosting your credit score! By consistently making these payments on time, you'll show lenders that you're reliable and trustworthy. It's a fantastic way to demonstrate that you stick to your financial commitments.
Fast forward to the end of the year, and ta-da! The loan is fully paid off, and you get to unlock your well-deserved savings of £240, plus a brand new credit score! Can we get a "woohoo"?
If you're eager to learn even more about how Loqbox Save works, we've got you covered with all the details on our how it works page.
So, let's get started on this fantastic journey together! You're in good hands with Loqbox, and we can't wait to see you flourish financially!
At Loqbox, our ultimate mission is to help our members to live richer lives. That's why we've designed Loqbox to be your biggest support in building your credit score and achieving your goals.
Understanding the impact of using credit is crucial, and we're dedicated to helping you navigate this journey responsibly.
As with any credit product, how you manage Loqbox Save and Loqbox Grow will influence your credit score. By using them wisely and responsibly, you demonstrate to lenders that you're a brilliant borrower! This positive approach paves the way for your credit score to blossom and grow.
We care deeply about your financial well-being, and that's why we want to be upfront about the consequences of missing payments. Doing so can have a negative impact on your credit score. The same goes for any other credit accounts you may have. But fret not! We have solutions to keep you on track.
If the time comes when you feel it's best to unlock your savings early (for Loqbox Save) or switch to the free Lite membership (for Loqbox Grow), we fully support your decision. Your financial journey is unique, and we're here to help you make the best choices for your future.
At Loqbox, we believe in giving everyone access to a richer life.
We're not just any money app; we're dedicated to helping you succeed on your own financial journey. Our goal is simple: to empower you to achieve your money goals, whether it's building your credit score, growing your savings, or mastering the art of managing your money.
If you're yearning for a fresh start with your finances, you've come to the right place! Loqbox is here to be your guiding light every step of the way. Together, we'll boost your confidence, improve your credit score, and nurture a happier, healthier relationship with money.
Below is our "Every Point Matters" table that shows you the impact of boosting your credit score with Loqbox. Every little step matters, and we're here to celebrate each milestone with you:
Loqbox Save helps you grow your savings pot and your credit score, all in one go! By saving with us over a year, we can help you build your credit history with not just one, but three main credit reference agencies: Experian, Equifax, and TransUnion. These are the powerhouses that hold your credit reports and create those all-important credit scores.
Now, here's the magical part: Improving your credit score can save you £1,000s in interest rates down the road when you decide to take out a loan, credit card, or mortgage. How cool is that? Lenders will be more than delighted to trust you with their money and offer you better deals, making your financial dreams come true.
Let's dive into how Loqbox Save works:
Step 1: Save
You're in control! You decide how much you can comfortably save over a year. We'll be like your trusty digital piggy bank and lock away a 0% APR loan for that exact amount in your Loqbox Save. For example, if you're aiming to save £1,200 in a year, we'll lock away a loan for that amount, and you'll repay it with 12 interest-free monthly payments of £100.
Step 2: Grow
This is where the real transformation happens! We'll be right there with you, reporting your monthly loan repayments to Experian, Equifax, and TransUnion. This reporting shows how responsible and reliable you are in borrowing and repaying credit, and it, in turn, boosts your credit score. A year of regular payments is the best recipe for growing your credit score.
Step 3: Unlock
Hooray, it's celebration time! After making those monthly payments for a year, your Loqbox Save loan is repaid in full (woohoo!). Now, you're ready to embrace the exciting world of improved credit score and all its wonderful possibilities. Access those loans, credit cards, and mortgages that you've had your eye on!
Finally, choose whether you want to unlock your savings into a new bank account with one of our awesome partners for free* or into an existing bank account for a small fee of £30**. We want you to have the flexibility you deserve!
*We get paid a commission by our partner banks for opening a new account for you, which is how we keep Loqbox Save free. **But if you’d prefer, you can opt for our Flexi Unlock premium add-on and withdraw into an existing account for £30, this covers your full credit-building journey.
Here's a top-tip from us: To make it easier to resist the temptation of dipping into your savings, we recommend paying your savings into a dedicated savings account, separate from your day-to-day funds.
Loqbox Save is all about empowering you to reach your financial goals, and we're here to make it happen. So let's embark on this incredible journey together!
Loqbox gives everyone access to a richer life. We’re giving people the tools they need to have a happier, healthier relationship with money — from building your credit score to growing your savings, to just understanding how it all works.
There are two membership options to get started on your journey to achieving your financial goals:
Lite Membership (Free): As a Lite member, you'll have access to Loqbox Save, Loqbox Coach, and loads of helpful tips to boost your financial well-being.
Full Loqbox Membership (£2.50 per week or £99 for the year): With Full Loqbox membership you'll have access to not only Loqbox Save and Loqbox Coach but also Loqbox Grow, Loqbox Rent, Priority Support, and our Points Promise.
Our full membership is an all-in-one service to help build your financial health. From growing your credit score, to building your savings, to helping you better understand the world of money, our full membership can help you to achieve your goals faster and more effectively, leaving you free to focus on the things that matter most to you.
The proof’s in the pudding — on average, our full members build a savings pot of £528 in a year, grow their credit score by up to 200 points in 12 months, and 80% feel more knowledgeable, motivated or confident about their finances.
So, let’s take a look into what’s included in our full membership:
Loqbox Save – Grow your credit score while you save and unlock into an existing account for free (usually £30)* ✔
Loqbox Rent – Make your rent count by growing your credit history while you rent ✔
Loqbox Grow – Boost your credit score by and incredible 125 points in 6 months on average ✔
Loqbox Learn – Get the latest financial insights and guidance to master your money game ✔
Our 25 Points Promise – Improve your score by at least 25 points in your first year or we’ll give you £25† ✔
Priority Support – Our friendly experts are here to have a chat whenever you need a helping hand ✔
To top it off, your very own tailored financial plan to guide you toward a richer life
Choose from weekly payments of £2.50, or save 24% with a yearly plan for £99
*Loqbox members can unlock their Loqbox Save into an existing account for free after 26 membership payments.
†Full Loqbox members become eligible for our 25 Points Promise after 52 consecutive membership payments.
Our Lite membership is a stepping stone to a happier, healthier relationship with money. Ready to dive in? Let's do this!
Our Lite Membership includes:
Loqbox Save: Boost your credit score while you save up. The best part? It's absolutely free with Lite membership when you open a new account with one of our partner banks. And if you prefer to use an existing account, it's just £30 for your credit-building, savings, and financial guidance adventure.
Loqbox Learn: We've got the latest and greatest financial guidance waiting for you. Consider it your ultimate playbook for mastering the money game!
Loqbox Coach: Dive into your free financial plan, snag some budget planners, and unlock a treasure trove of financial wellbeing resources to keep you on the path to success.
And here's the best part – with Loqbox Lite, there's no need to worry about those daunting hard credit checks. So, whether you're on a mission to level up your credit score, stash away those savings, or simply conquer your money mindset, Loqbox Lite is there to get you started!
If for any reason we can't process your Loqbox membership payment – maybe your debit card needs a bit more topping up or it's slipped past the expiry date – don't worry! We've got your back and we're here to give it another shot.
We'll try taking the payment on day 2, day 4, and day 6 of your membership schedule.
If those attempts don't work and you have a Loqbox Save account, we'll work our magic and collect the payment from there. It's like a backup plan to keep you rolling smoothly towards a richer life.
Just remember, any payments we scoop from your Loqbox Save will be subtracted from what you can withdraw when you decide to unlock your account.
If you don't have a Loqbox Save account and the payments continue to fail, your account will be limited and you won’t be able to access your Loqbox features. But no worries! To prevent this, just make sure your debit card has enough funds, and your card details are up to date in your account.
Let's talk about protecting your credit journey!
If we hit a bump in the road and your Loqbox Grow payment doesn't go through – no worries! We've got a plan in place to keep things on track. We'll give it a few tries throughout the month to see if we can get that payment through.
If the payment isn’t made by the end of the month, and you've got a Loqbox Save account, we'll step in and save the day. We'll use the magic of your Loqbox Save account to cover the missed payment. If you've missed more than one payment, we'll bundle them together (if possible) so you don't have multiple missed payments. If your Loqbox Save account can't cover the whole amount, don't worry – we'll start with the oldest missed payment first. Think of it as our way of helping you keep that credit journey looking sharp and on point.
Quick note though – any payments we secure from your Loqbox Save will affect the amount you can withdraw later.
Now, if you haven't jumped on the Loqbox Save train yet and the payment failures persist, we have to report your missed payments to the credit reference agencies, which could harm your scores. We want to help you avoid that, so double-check that your card has enough funds, and your card details are up to date.
Remember, we're all about giving you a credit journey with fewer bumps, more smooth sailing, and a whole lot of credit-building goodness!
If you've got the full Loqbox membership or you've got Loqbox Grow activated – that's a fantastic step towards credit greatness! But sometimes, life throws a curveball and we might miss your payment. No worries, we've got a backup plan to keep you on track towards credit building success!
If your payment fails, we'll tap into your Loqbox Save account to cover it. It's like having a safety net that's always there when you need it. This way, you won't fall behind and your credit score won't take a hit.
Just a heads-up, though – any payments we take from your Loqbox Save affect the amount that you are able to withdraw when you unlock your account.
To avoid this check in to ensure your bank account has the funds when your debit card payments are due and keep those card details in tip-top shape – accuracy is the name of the game here.
If you want to make sure you’re keeping your hard-earned money tucked away in your Loqbox Save, we've got your back! We can reverse the process and send that payment back from your Loqbox Grow to your Loqbox Save.
As a result of this reversal, your Loqbox Grow will automatically close. We do this to prevent any further bumps in your credit journey and missed payments from showing up on your credit file.
To keep everything running smoothly, make sure your bank account has sufficient funds when your debit card payments are due. And don't forget to double-check those card details – accuracy is the key to a seamless credit building journey!
Showing a list of evidence that proves you are responsible when it comes to managing your credit agreements (aka. your credit history) and plays a big part in your credit score calculation. And at Loqbox, we're here to help you showcase just how awesome you are when it comes to managing your credit agreements.
How do we do it? We report your monthly re-payments to the three main credit reference agencies: Equifax, Experian, and TransUnion.
When these credit reference agencies see that you're handling your credit responsibly, it's a great way to improve your creditworthiness.
Loqbox Save isn't a traditional loan where you'd expect to get a lump sum of money upfront and pay it back over time, no.
Instead of getting a lump sum of money upfront and repaying it over time, Loqbox Save is all about building your savings and credit score together in a super clever way!
So, how does it work? You'll be purchasing a 'cash redeemable savings voucher' using finance. Every month, you'll make your payments for a year, and with each monthly payment, you'll pay off an instalment in the finance agreement.
The financial agreement is a loan provided by our sister finance company, Loqbox Finance (also known as DDC Financial Solutions Ltd). Thanks to this smart setup, we can report your monthly savings to those credit reference agencies, which helps boost your credit score.
With responsible use, Loqbox Save helps you to build a pot of money for whatever matters most to you. Plus, you'll master the art of saving and rock that shiny new credit score all at once.
So, let's get started on this fantastic journey together! With Loqbox Save by your side, you'll be achieving your dreams and celebrating those financial victories in no time!
After about four payments, most people start seeing a real improvement in their credit score. As you make all 12 monthly payments, your credit score continues to grow steadily.
On average our members who use Loqbox Save see an incredible improvement of 145 points in the first year alone.
Now, we totally get it – building your credit score takes a bit of patience, but trust us, it's so worth it! Having a good credit score opens up a world of possibilities. When you apply for credit, you'll have better chances of being accepted, and you can save £1,000s in the process!
With Loqbox Save by your side, you're on the path to financial success, and we can't wait to celebrate all your achievements along the way!
Credit scores can be influenced by various factors beyond Loqbox, making it challenging to give you an exact figure. Your unique circumstances and financial behaviours play a significant role in determining your credit score.
But hey, let's share some good news! Our incredible members have experienced a fantastic improvement of 145 points in the first year by using Loqbox Save alone! And that's not all – with the addition of Loqbox Grow and Loqbox Rent alongside Loqbox Save, some members have seen an increase of up to 200 points in the first year.
It's essential to remember that lenders don't solely rely on your credit score when making decisions. They take a holistic approach, considering your overall credit report, credit history, and affordability – it's like painting a complete picture of your financial health.
And here's the cherry on top: By consistently making your Loqbox Save payments each month, this fantastic progress will reflect on your credit report, meaning you could be more creditworthy in the eyes of lenders!
If you miss a Loqbox Save payment, we do have to report it to the credit reference agencies, which would harm your credit score.
We really don't want that to happen for you though, so we will always attempt to reach out to you and let you know if you've fallen behind on your payment.
If you find yourself in a situation where catching up with the payments is challenging, remember you can unlock early to avoid any further impact on your credit score. It's like a safety net to protect your credit health.
Of course, we want you to make the most of your credit-building journey, and unlocking early means missing out on growing your credit history. But, it's way better than missing a payment, which could harm your credit score and stick around on your credit report for six years.
We take the security of your money very seriously at Loqbox. Your money is kept completely separate from our own in a dedicated client account, authorised by the Prudential Regulation Authority or an electronic money account held with an electronic money institution (EMI) that is authorised and regulated by the Financial Conduct Authority.
The best part is, you're in full control and you can unlock your savings whenever you like. When you do, we'll promptly return the amount you've paid so far. No worries about getting caught up in debt - anything outstanding will be used to settle the loan.
Just a gentle reminder, if you decide to unlock early, be mindful of the regular payments you've made. Unlocking early could have an impact on your credit history. We want to help you build your credit score steadily, so you can enjoy all the benefits of a happier, healthier relationship with money.
Great news! Loqbox Save is available for free with our Lite membership when you unlock your savings into a brand-new account with one of our fantastic partner banks. This way, we get paid by our partner banks for opening a new account for you — which is how we keep Loqbox Save free.
However, we understand that using an existing account might be more your style, and that's fine too. It's just £30 for your Loqbox credit building, savings and financial guidance journey. Top tip: Using an existing account to unlock is free with full Loqbox membership!*
Now, let's talk about the Full Loqbox membership plan. For only £2.50 a week, you'll have access to Loqbox Grow, Loqbox Rent, Loqbox Save, Loqbox Coach, Priority Support, and our Points Promise.
And here's the best bit — our incredible Full members who use Loqbox Grow, Loqbox Save, and Loqbox Rent together have seen their credit score skyrocket by up to a 200 points in just 12 months.
So, whether you go with the Lite or Full membership, Loqbox is here to help you enjoy a happier, healthier relationship with money.
*Full Loqbox members can unlock their Loqbox Save into an existing account for free after 26 membership payments.
At Loqbox, we're always on the lookout for exciting new ways to enhance your experience and make it the best it can be. As part of our commitment to staying current and bringing you the best options, the banks we work with may change from time to time.
So, if you decide to unlock your Loqbox Save today, you'll have an array of fantastic account options to choose from. You can pay your hard-earned savings into accounts offered by awesome banks like TSB, Santander, Monese, and many more.
We want you to have the freedom to pick the best fit for your financial goals, and that's why we partner with a variety of trusted banks. It's all about empowering you to create the perfect savings journey that suits your unique needs.
We're all about helping you achieve the best results with Loqbox Save. That's why we encourage you to stick with it for the full 12 months, as it leads to the most impressive increase in both your credit score and your savings.
When the time comes to ‘unlock’, it simply means you'll transfer your hard-earned savings into either a new or existing account of your choice. And guess what? If you've been making your payments on time (which we know you’ll be totally nailing!), you're likely to enjoy a boost to your credit score!
Loqbox Save is absolutely free to use with our Lite membership. And if you decide to ‘unlock’ a new account with one of our partner banks, we'll get a little something from them for opening that new account for you – that's how we keep Loqbox Save totally free for you!
However, we understand that you might prefer using an existing account, and that's fine too! For just £30, you can continue your credit-building, savings, and financial guidance journey with Loqbox. Loqbox members can unlock their Loqbox Save into an existing account for free after 26 membership payments.
And here's a brilliant tip: many of our members choose to start a new Loqbox Save after unlocking. Saving for another 12 months is an excellent habit to build upon and can help you take your credit score and savings to even greater heights!
Sometimes life knocks us down. It's never pleasant to think about but sudden financial hardship can devastate households. Illness and injury can happen to anyone. And unfortunately if you can’t work, you can’t earn.
Did you know that 1 in 3 of us will be off work for more than 2 months at a time, due to illness or injury? And yet only 4% of working age adults have income protection insurance.
We've partnered with Eleos to make income protection accessible and help relieve the financial hardships caused by illness or injury.
With Loqbox Income you can get regular income when you’re unable to work due to illness or injury, increasing your financial resilience and helping you feel less worried about money.
It takes less than 2 minutes to get a quote, and it all takes place online.
Find out more and get started with Eleos here: https://app.uk.loqbox.com/income
Income protection (like Loqbox Income) is a way of covering your outgoings, should you find yourself unable to work due to an accident or illness. It means that you have an extra safety net in the light of anything unexpected happening.
When you activate Loqbox Income, you’ll get additional perks through the provider, Eleos. These include access to a virtual 24/7 GP service, access to an emotional wellbeing platform, £6,000 bereavement pay for your spouse or estate in the event that you pass away, and a 20% gym discount with Nuffield Health gyms. That way, you can take care of your mental, physical, and financial wellbeing all at once.
It takes less than 2 minutes to get a quote, and it all takes place online.
Find out more and get started with Eleos here: https://app.uk.loqbox.com/income
Setting up your Loqbox Income policy with our partner Eleos is quick and easy. And it all takes place online.
Get a 100% no obligation quote now. Find out more and get started with Eleos here: https://app.uk.loqbox.com/income
If you can’t see an option to sign up for Loqbox Income, it may be that it isn’t available to you just yet. Due to high demand, we’re rolling Loqbox Income out gradually. We’ll make sure you get your chance to sign up soon.
You can cancel or make changes to your Loqbox Income policy at any time. Because Loqbox Income is provided by our partner Eleos, you’ll need to visit their portal to make any changes to your policy. You can access your Eleos portal from Loqbox here: https://app.uk.loqbox.com/income . Or you can visit them directly by going to https://support.witheleos.com/.
No, Eleos is the provider - Loqbox provides the introduction to the service. Loqbox does not select or finalise the policy terms. Eleos is responsible for providing key information about the insurance policy, such as policy terms, coverage and pricing and will arrange the insurance for you. If you have any questions about your policy, please visit https://support.witheleos.com/.
Still got questions? You should find the answers in the relevant sections above.