Here’s everything you need to know about your Loqbox repayments, in one place.

What does ‘repayment’ mean?

When we talk about ‘repayments’, we’re describing how you use Loqbox to build your credit profile:

• You sign up to use Loqbox’ credit-building tools
• Your membership fee and any bolt-ons or savings payments you choose to set up are charged to your digital credit-building card
• On the first of each month, you pay those charges back to us in full and on time, clearing your card

The repayments send positive signals to the Credit Reference Agencies (CRAs). It’s those positive signals that build your credit history.

What are you paying for?

You might be here because you’re trying to work out exactly what each repayment on your Loqbox bill is. Here’s a breakdown to help you make sense of it:

✅ What’s always on the bill

Your membership fee: £2.99 per week, billed monthly. It’s what you pay to access our credit-building features, like Grow, plus other features like Rent.

➕What’s sometimes on the bill

• Bolt-ons: Optional extras that cost £5, £10 or £20 per month, depending on which ones you’ve switched on.
• Monthly savings repayment: an automatic recurring  payment that you can set up or cancel whenever you like. The savings are yours, and you can take them back out any time after you've made the repayment.

When you downgrade and have cleared your card, nothing more will be charged.

How do we take repayments?

Repayments are automatically taken from the payment method saved in your account. That could be a debit card, or Apple pay. This will always be first attempted on the 1st of the month.

How to update your repayment card

• Log in
• Go to Account
• Scroll down to Payment Method
• Edit the card details
• Select Confirm to save the new details

Can you change your repayment date?

Not at the moment. We know life doesn’t always run on a consistent schedule, and we're exploring ways to offer more flexibility in the future.

If you're struggling to make your current repayment day work, contact member support.

Missed a repayment? Here's what happens

If a repayment fails, we’ll automatically try again within a few days.

• Make sure you have the funds available in your account
• If we retry and it goes through, everything carries on as normal
• If it fails again, we’ll let you know what to do next

We might ask you to check or update your debit card details, or retry the repayment manually through your account.

We’ll contact you using the email address you gave us when you signed up.

You can also cancel any monthly savings charged to your credit-building card if you no longer want to save, reducing the balance you need to pay.

If you’re in financial difficulty and need guidance about your repayments and what to do next, please contact our member support team.

What happens if you stop repayments?

Missed repayments may affect your credit score, just like with any other credit product.

If you miss repayments or you’re worried about missing repayments, we’ll help you get back on track. Let us know what’s happening and we’ll help you.

What matters is that you continue on your credit-building journey, if that’s what you want to do.

If you miss repayments, it could hurt your credit history and score. If you don't pay by the end of the month, we'll automatically cancel any recurring savings you have set up. We might also cancel your credit-building card, but you'll keep your membership.

If you’re unsure or worried about your repayments, please contact us and